Use even, indirect light
Avoid a single harsh light source. Blister packs, window boxes, and metallic paint throw glare that can hide names, logos, and set numbers.
Get in touch
Bug reports, wrong identifications, billing questions, feature ideas — all welcome.
maximusislamabadg84@gmail.comGet better scans
Recognition accuracy depends a lot on the photo. Four things make the biggest difference.
Fill the frame, straight on
Hold the camera square to the toy or package and get the whole thing in frame with a little margin. Angled shots make condition harder to judge.
Show the identifying details
If a toy is hard to place, scan the side of the box or the back of the card, where the name, series, and set number usually are. On a loose die-cast car, the base often carries the model name and year.
Sealed toys scan fine
No need to open anything — just tilt the package slightly so reflections off the plastic bubble or window don't cover the toy inside.
Common questions
Toydex identified my toy incorrectly. What now?
Rescan with better light and the whole toy or package in frame — that fixes most misses. If it's still wrong, email us the photo and what the toy actually is. Reports like these are how recognition gets better, and we genuinely want them.
Why does the value look too high or too low?
Standard estimates are generated by AI from your photo, and the confidence letter (A to E) shows how sure it is. With Pro, a live price check also searches the web for recent sold and listed prices, which gives a more up-to-date figure. Values vary a lot with condition and packaging — a sealed, boxed toy and a loose copy of the same toy can be worlds apart. If a figure looks far off, send it over and we'll take a look.
What does the condition estimate tell me?
It shows the packaging condition the AI sees in your photo — for example sealed, box damaged, or loose — alongside a rarity tier from Common to Legendary. It is not an official grade, and Toydex does not grade toys the way AFA, CAS, or CGA do.
How do I manage or cancel my subscription?
Subscriptions are billed by the app store, so they're managed there: on iOS, open Settings → your name → Subscriptions. Refunds are handled by the app store under its own policy. If something looks wrong on our side, email us and we'll help sort it out.
Will my collection move to a new phone?
No. Toydex is account-free, so your collection is saved under an anonymous ID tied to your phone. If you reinstall the app on the same phone, your collection and scanned images are restored from our cloud backup. A new phone gets a new ID and starts with an empty collection. If a reinstall on the same phone doesn't bring your toys back, email us before you start re-scanning.
Delete your data
Toydex has no accounts, but your collection and scanned images are backed up to our cloud so they come back after a reinstall on the same phone. You can remove them in one tap:
- Settings → Delete My Data permanently removes your saved toys, collections, and photos from your device and our servers. We keep a record of your purchases for billing and refunds, and short-lived usage counts (deleted after 30 days) to prevent abuse. Neither contains your photos or collection.
- To remove a single toy, delete it inside the app — that removes the toy and its scanned image from our cloud too.
- Uninstalling Toydex only clears the copy on your device; the cloud backup stays. Use Delete My Data first if you want everything gone.
- Can't open the app any more? Email maximusislamabadg84@gmail.com with the subject "Privacy Request" and we'll delete it for you within 30 days.
Deletion is permanent — a deleted collection cannot be restored. Read the Privacy Policy for full detail on what we store and for how long.